All Systems Operational

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Monitoring of Heficed services and issue notifications. Subscribe to Heficed status page to get the latest updates on the service health.

Uptime over the past 90 days. View historical uptime.
Global Operational
Website ? Operational
Terminal ? Operational
IP Address Market ? Operational
Support Center ? Operational
Abuse Desk ? Operational
API ? Operational
Frankfurt, Germany Operational
90 days ago
99.99 % uptime
Today
Kronos Cloud Operational
90 days ago
100.0 % uptime
Today
Virtuozzo Operational
90 days ago
99.99 % uptime
Today
Network Operational
90 days ago
99.98 % uptime
Today
London, United Kingdom Operational
90 days ago
100.0 % uptime
Today
Kronos Cloud Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
Milan, Italy Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
Chicago, United States Operational
90 days ago
99.99 % uptime
Today
Kronos Cloud Operational
90 days ago
100.0 % uptime
Today
Virtuozzo Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
99.99 % uptime
Today
Los Angeles, United States Operational
90 days ago
99.99 % uptime
Today
Kronos Cloud Operational
90 days ago
100.0 % uptime
Today
Virtuozzo Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
99.99 % uptime
Today
Reston, United States Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
São Paulo, Brazil Operational
90 days ago
99.42 % uptime
Today
Kronos Cloud Operational
90 days ago
99.17 % uptime
Today
Virtuozzo Operational
90 days ago
99.24 % uptime
Today
Network Operational
90 days ago
99.83 % uptime
Today
Lagos, Nigeria Operational
90 days ago
99.99 % uptime
Today
Network Operational
90 days ago
99.99 % uptime
Today
Johannesburg, South Africa Operational
90 days ago
99.95 % uptime
Today
Kronos Cloud Operational
90 days ago
99.9 % uptime
Today
Virtuozzo Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Jul 11, 2020

No incidents reported today.

Jul 10, 2020

No incidents reported.

Jul 9, 2020

No incidents reported.

Jul 8, 2020
Storage system issues in Johannesburg
Resolved - Since the issue did not occur again after more than a month of monitoring, we were not able to identify the exact root cause of this incident.

The suspected service remains isolated to prevent similar issues in the future. Thus, we are closing this case.
Jul 8, 12:46 UTC
Monitoring - The client VMs were brought back up, in case you have issues - please submit a ticket and we will deal with the issues case by case.

Our team has found a service that possibly caused lockup issues. Possible service is isolated in the hypervisor with a reduced number of other services. We will monitor that hypervisor for further inspection.
May 30, 02:18 UTC
Identified - One of the servers have faced lock up again.
The administrators are working on a fix and service restoration.
May 30, 01:17 UTC
Monitoring - Our administrators have reported that there is an unidentified process that causes crashes at some hypervisors, causing the lockup of some of the VMs. We are monitoring the situation so that we would be able to isolate the process and will be continuing the monitoring throughout the weekend.

The client VMs were brought back up, in case you have issues - please submit a ticket and we will deal with the issues case by case.
May 29, 15:28 UTC
Identified - We have issues with storage system in Johannesburg, which impacts Kronos cloud servers. The issue is known and the administrators are working on a fix.
In case you notice any issues with your servers - please submit a ticket and we will solve them case by case.
May 29, 14:55 UTC
Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

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