All Systems Operational

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Monitoring of Heficed services and issue notifications. Subscribe to Heficed status page to get the latest updates on the service health.

Global Operational
Website ? Operational
Terminal ? Operational
IP Address Market ? Operational
Support Center ? Operational
Abuse Desk ? Operational
API ? Operational
Frankfurt, Germany Operational
90 days ago
99.95 % uptime
Today
FRA - Kronos Cloud Operational
90 days ago
100.0 % uptime
Today
FRA - Network Operational
90 days ago
99.91 % uptime
Today
London, United Kingdom Operational
90 days ago
99.98 % uptime
Today
LON - Kronos Cloud Operational
90 days ago
99.99 % uptime
Today
LON - Network Operational
90 days ago
99.98 % uptime
Today
Milan, Italy Operational
90 days ago
99.99 % uptime
Today
MIL - Network Operational
90 days ago
99.99 % uptime
Today
Chicago, United States Operational
90 days ago
99.92 % uptime
Today
CHI - Kronos Cloud Operational
90 days ago
99.97 % uptime
Today
CHI - Network Operational
90 days ago
99.88 % uptime
Today
Los Angeles, United States Operational
90 days ago
100.0 % uptime
Today
LAX - Kronos Cloud Operational
90 days ago
100.0 % uptime
Today
LAX - Network Operational
90 days ago
100.0 % uptime
Today
Reston, United States Operational
90 days ago
100.0 % uptime
Today
RES - Network Operational
90 days ago
100.0 % uptime
Today
São Paulo, Brazil Operational
90 days ago
99.92 % uptime
Today
SAO - Kronos Cloud Operational
90 days ago
99.99 % uptime
Today
SAO - Network Operational
90 days ago
99.86 % uptime
Today
Lagos, Nigeria Operational
90 days ago
99.99 % uptime
Today
LGS - Network Operational
90 days ago
99.99 % uptime
Today
Johannesburg, South Africa Operational
90 days ago
100.0 % uptime
Today
JHB - Kronos Cloud Operational
90 days ago
100.0 % uptime
Today
JHB - Network Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Reason: Network hardware upgrade.
Impact: Unreachable IPMI for several dedicated servers.

Risk: Low
Posted on Sep 25, 14:28 UTC
Reason: Network hardware upgrade on our core equipment.
Impact: During the maintenance window, customers will experience network disruption for up to 20 minutes.

Risk: High
Posted on Sep 25, 14:36 UTC
Past Incidents
Sep 27, 2020

No incidents reported today.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020
Resolved - This incident has been resolved.
Sep 24, 20:52 UTC
Update - During the investigation network team has reported about major connectivity outage in Chicago data center. Network team is working with data center engineers to get the connectivity issue isolated and get the network operating again as soon as possible.
Please stand by for an update.
Sep 24, 19:44 UTC
Investigating - We have observed routing issue in Chicago data center. Specifically, additional IP ranges routed to Kronos Cloud servers might be unreachable while network team is looking for root cause of this problem.
Please stand by for further updates.
Sep 24, 18:54 UTC
Completed - The scheduled maintenance has been completed.
Sep 24, 12:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 12:00 UTC
Scheduled - Location: Milan, Italy
Services: All networking
Impact: Network disruptions for up to 5 minutes with a loss of connection for less than a minute.
Sep 23, 12:19 UTC
Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Resolved - After monitoring the Chicago network our administrators confirm that there are no further issues.
This incident is resolved.
Sep 18, 16:06 UTC
Monitoring - Network team has performed BGP session reset which has resulted in network connectivity to be restored. Network is still being monitored to ensure no repeating outages will occur.
Sep 18, 00:01 UTC
Investigating - We are experiencing network issues in Chicago, United States data center.
Network team is working with troubleshooting the network issue and getting all the services online.
Please stand by for an update.
Sep 17, 23:07 UTC
Sep 17, 2020
Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020
Resolved - This incident has been resolved.
Sep 14, 06:32 UTC
Identified - The issue of Terminal access has been detected and we are working on a fix.

ETA: 1-2 hours.
Sep 14, 06:27 UTC
Sep 13, 2020

No incidents reported.