All Systems Operational

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Monitoring of Heficed services and issue notifications. Subscribe to Heficed status page to get the latest updates on the service health.

Uptime over the past 90 days. View historical uptime.
Global Operational
90 days ago
99.85 % uptime
Today
Website ? Operational
Terminal ? Operational
IP Address Market ? Operational
Bare Metal Servers ? Operational
DNS ? Operational
Support Center ? Operational
Abuse Desk ? Operational
API ? Operational
90 days ago
99.85 % uptime
Today
Frankfurt, Germany Operational
90 days ago
99.99 % uptime
Today
FRA - Cloud Servers Operational
90 days ago
99.99 % uptime
Today
FRA - Network Operational
90 days ago
100.0 % uptime
Today
London, United Kingdom Operational
90 days ago
99.99 % uptime
Today
LON - Cloud Servers Operational
90 days ago
99.99 % uptime
Today
LON - Network Operational
90 days ago
100.0 % uptime
Today
Milan, Italy Operational
90 days ago
100.0 % uptime
Today
MIL - Network Operational
90 days ago
100.0 % uptime
Today
Chicago, United States Operational
90 days ago
99.97 % uptime
Today
CHI - Cloud Servers Operational
90 days ago
99.95 % uptime
Today
CHI - Network Operational
90 days ago
100.0 % uptime
Today
Los Angeles, United States Operational
90 days ago
99.99 % uptime
Today
LAX - Cloud Servers Operational
90 days ago
100.0 % uptime
Today
LAX - Network Operational
90 days ago
99.98 % uptime
Today
Reston, United States Operational
90 days ago
100.0 % uptime
Today
RES - Network Operational
90 days ago
100.0 % uptime
Today
São Paulo, Brazil Operational
90 days ago
99.99 % uptime
Today
SAO - Cloud Servers Operational
90 days ago
99.99 % uptime
Today
SAO - Network Operational
90 days ago
100.0 % uptime
Today
Lagos, Nigeria Operational
90 days ago
99.99 % uptime
Today
LGS - Network Operational
90 days ago
99.99 % uptime
Today
Johannesburg, South Africa Operational
90 days ago
100.0 % uptime
Today
JHB - Cloud Servers Operational
90 days ago
100.0 % uptime
Today
JHB - Network Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 20, 2021
Unexpected hypervisor crash in Los Angeles, United States
Resolved - Unexpected hardware/kernel crash/panic took down a hypervisor, affeced VM's were quickly brought back up and are running once again.
Oct 20, 01:22 UTC
Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021
Degraded cloud storage performance in Chicago, United States
Resolved - This incident has been resolved.
Oct 17, 15:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 03:00 UTC
Update - We are continuing to work on a fix for this issue.
Oct 17, 00:00 UTC
Identified - We would like to inform you about degraded storage performance in our Chicago data center. The team is already investigating and working to resolve the issue and restore storage performance as soon as possible.
Oct 16, 19:55 UTC
Oct 16, 2021
Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021
[Scheduled] Cloud Servers hardware maintenance in Frankfurt, Germany
Completed - The scheduled maintenance has been completed.
Oct 13, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 09:03 UTC
Scheduled - We will be upgrading our storage cluster software. All cloud servers will remain running, with no impact to server management. There may be a slight impact to disk performance during maintenance. Bare metal servers are not impacted.

We apologize for any inconvenience you may experience during this activity. Your cooperation and understanding are greatly appreciated.
Oct 1, 08:31 UTC
[Scheduled] Cloud Servers hardware maintenance in Chicago, United States
Completed - The scheduled maintenance has been completed.
Oct 13, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 09:03 UTC
Scheduled - We will be upgrading our storage cluster software. All cloud servers will remain running, with no impact to server management. There may be a slight impact to disk performance during maintenance. Bare metal servers are not impacted.

We apologize for any inconvenience you may experience during this activity. Your cooperation and understanding are greatly appreciated.
Oct 1, 08:29 UTC
Oct 12, 2021
Connectivity issues in São Paulo, Brazil
Resolved - We noticed a connectivity issue in the Sao Paulo data center from 04:10 AM UTC till 05:17 AM. After checking the situation we have noticed that one of our ISPs had a reachability issue which has also impacted our BGP routing table
Oct 12, 04:00 UTC
Oct 11, 2021
SSL issue affecting Heficed websites
Resolved - Today we have faced an issue with the SSL certificates which prevented users from being able to access the Heficed website and the Terminal dashboard.

Our team has quickly investigated the issue and resolved the problem. Currently, all services are fully accessible and functioning normally.
Oct 11, 07:05 UTC
Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021
[Scheduled] Hardware maintenance in Frankfurt, Germany
Completed - The scheduled maintenance has been completed.
Oct 7, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 12:01 UTC
Scheduled - In Frankfurt, Germany we will be upgrading 8 Cloud compute hosts. Virtual machines will be moved to other free hosts, all services will continue to run, no downtime is expected.
Oct 6, 06:42 UTC
Oct 6, 2021
Unexpected hypervisor crash in Frankfurt, Germany
Resolved - Unexpected hardware/kernel crash/panic took down a hypervisor affecting a small part of VM's
VM's were quickly brought back up and are running once again.
Oct 6, 09:47 UTC
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