Redundancy loss in JHB
Update - Update: the root cause for switch's issue was determined to be hardware failure, resulting in partial loss of network redundancy.
New parts were ordered and are on the way to the location.
Oct 27, 14:44 UTC
Update - The root cause has been found and the network team applied solution to make sure that client services will be operational.
Currently several servers have N network redundancy, and we are working on restoring N+1 redundancy.
We will update you once we have any more information.
Oct 4, 16:53 UTC
Identified - Network redundancy in Johannesburg is degraded (issue detected with one leaf switch) - the administrators are already solving the issue and we will update you once we have any news.
Oct 4, 07:32 UTC

About This Site

Monitoring of Heficed services and issue notifications. Subscribe to Heficed status page to get the latest updates on the service health.

Uptime over the past 90 days. View historical uptime.
Global Operational
Website ? Operational
Terminal ? Operational
IP Address Market ? Operational
Proto Compute ? Operational
Support Center ? Operational
Abuse Desk ? Operational
API ? Operational
Frankfurt, Germany Operational
90 days ago
99.95 % uptime
Today
FRA - Kronos Cloud Operational
90 days ago
100.0 % uptime
Today
FRA - Network Operational
90 days ago
99.91 % uptime
Today
London, United Kingdom Operational
90 days ago
99.98 % uptime
Today
LON - Kronos Cloud Operational
90 days ago
99.99 % uptime
Today
LON - Network Operational
90 days ago
99.98 % uptime
Today
Milan, Italy Operational
90 days ago
99.99 % uptime
Today
MIL - Network Operational
90 days ago
99.99 % uptime
Today
Chicago, United States Operational
90 days ago
99.92 % uptime
Today
CHI - Kronos Cloud Operational
90 days ago
99.97 % uptime
Today
CHI - Network Operational
90 days ago
99.86 % uptime
Today
Los Angeles, United States Operational
90 days ago
100.0 % uptime
Today
LAX - Kronos Cloud Operational
90 days ago
100.0 % uptime
Today
LAX - Network Operational
90 days ago
100.0 % uptime
Today
Reston, United States Operational
90 days ago
100.0 % uptime
Today
RES - Network Operational
90 days ago
100.0 % uptime
Today
São Paulo, Brazil Operational
90 days ago
99.93 % uptime
Today
SAO - Kronos Cloud Operational
90 days ago
99.99 % uptime
Today
SAO - Network Operational
90 days ago
99.87 % uptime
Today
Lagos, Nigeria Operational
90 days ago
99.93 % uptime
Today
LGS - Network Operational
90 days ago
99.93 % uptime
Today
Johannesburg, South Africa Degraded Performance
90 days ago
100.0 % uptime
Today
JHB - Kronos Cloud Operational
90 days ago
100.0 % uptime
Today
JHB - Network Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 30, 2020

No incidents reported today.

Oct 29, 2020
Network partial outage in Chicago
Resolved - After confirming that this was an issue on the ISP's side and contacting them, we can conclude that the incident was resolved with minimum to no impact.
Oct 29, 11:07 UTC
Identified - Filters inspection and update is ongoing. No actual downtime is occurring, all announcements are being accepted.
Oct 29, 08:53 UTC
Investigating - Announcement issues for some prefixes were detected in Chicago. Investigation is ongoing.
Oct 29, 07:44 UTC
Oct 28, 2020
Reduced Terminal functionality
Resolved - As no more issues occurred while monitoring the incident, we conclude it to be resolved.
Oct 28, 19:56 UTC
Monitoring - Our system administrators have dealt with Terminal functionality issues.
All functions are back to fully operational.

We will continue to monitor the situation until we are fully confident the incident is resolved.
Oct 28, 12:40 UTC
Identified - We have noticed that the Terminal currently fails with some functionality like:
- Proto Compute Virtual Console
- Kronos Cloud service upgrades

Our system administrators have found the root cause of the issues and are working towards a fix.
Oct 28, 12:01 UTC
Oct 27, 2020
Heficed Terminal is experiencing issues.
Resolved - After 18 hours of monitoring, we conclude that Heficed Terminal no longer has performance issues.
Oct 27, 14:11 UTC
Monitoring - Performance issues have been solved.

We will keep monitoring the Heficed Terminal.
In case any similar issues are detected during this period, make sure to contact us by writing to support@heficed.com
Oct 26, 19:59 UTC
Investigating - It was brought to our attention that the Heficed Terminal (https://terminal.heficed.com) is currently experiencing performance issues.
Longer loading times can be expected.

We are currently investigating the situation.
Oct 26, 19:03 UTC
Oct 26, 2020
Network issue in Lagos
Resolved - The root cause of connectivity issue - one of our ISPs experienced a power quality anomaly.

The problem has been resolved.
Oct 26, 14:44 UTC
Monitoring - Network in Lagos location back to normal, everything is up and running. We will continue to monitor our network in Lagos.
Oct 26, 13:05 UTC
Investigating - Network team informed that we have network related problems in Lagos location. The team is already in communication with the ISP.
Oct 26, 09:47 UTC
Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020
Kronos Cloud issues in London, UK.
Resolved - One of our hypervisors experienced a kernel panic, thus making a part of Kronos Cloud servers located in London to shut down.

System administrators immediately took action and resolved this issue.
All the servers are now running and fully operational.

If you are experiencing any further issues, make sure to contact our support - support@heficed.com
Oct 20, 19:07 UTC
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

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