In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 01:00 UTC
Scheduled - We will be performing Kronos Cloud storage system maintenance. All services will be available, though some disk performance degradation may occur.

Risk: Low
Monitoring - Network connectivity is stable. If you experience any issues please contact our customer support via email: support@heficed.com
Aug 1, 11:50 UTC
Investigating - Our network administrators report that there are network issues in Reston resulting in small packet loss.
Issues originate from one of the ISPs, administrators are in contact with their support and are trying to bring back stable performance.
Jul 31, 13:49 UTC

About This Site

Monitoring of Heficed services and issue notifications. Subscribe to Heficed status page to get the latest updates on the service health.

Global Operational
Website ? Operational
Terminal ? Operational
IP Address Market ? Operational
Support Center ? Operational
Abuse Desk ? Operational
API ? Operational
Frankfurt, Germany Operational
90 days ago
99.99 % uptime
Today
Kronos Cloud Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
99.99 % uptime
Today
London, United Kingdom Operational
90 days ago
100.0 % uptime
Today
Kronos Cloud Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
Milan, Italy Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
Chicago, United States Operational
90 days ago
99.99 % uptime
Today
Kronos Cloud Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
99.99 % uptime
Today
Los Angeles, United States Operational
90 days ago
99.99 % uptime
Today
Kronos Cloud Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
99.99 % uptime
Today
Reston, United States Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
São Paulo, Brazil Operational
90 days ago
99.97 % uptime
Today
Kronos Cloud Operational
90 days ago
99.98 % uptime
Today
Network Operational
90 days ago
99.96 % uptime
Today
Lagos, Nigeria Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
Johannesburg, South Africa Operational
90 days ago
99.94 % uptime
Today
Kronos Cloud Operational
90 days ago
99.9 % uptime
Today
Network Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 11, 2020

No incidents reported today.

Aug 10, 2020
Resolved - As no more issues occurred while monitoring the incident, we conclude it to be resolved.
Aug 10, 13:49 UTC
Monitoring - Issue has been identified and resolved. All Kronos Cloud, Proto Compute servers are working as before. We will continue to monitor our network.
Aug 9, 13:18 UTC
Investigating - Network issues have been detected in the São Paulo location.
Heficed team is currently investigating the situation.
ETA is not yet known. More updates will follow shortly.
Aug 9, 12:56 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 11:00 UTC
Scheduled - We will be performing this maintenance in order to further troubleshoot the intermittent packet loss in our Reston, US location, and identify the root cause.

During the maintenance timeframe window, there will be minor disruptions in network performance.

Risk: Medium
Aug 6, 08:12 UTC
Aug 9, 2020
Completed - The scheduled maintenance has been completed.
Aug 9, 17:00 UTC
Update - Maintenance in Frankfurt, DE is extended for additional one hour.
Aug 9, 15:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 14:00 UTC
Scheduled - From 14:00 until 16:00PM UTC Kronos Cloud management will be unavailable.
No impact for running servers, only server management will be affected (rebooting, scheduled backups).
Aug 7, 12:24 UTC
Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

Unresolved incident: Network issues in Reston.

Jul 31, 2020
Resolved - The root cause of the issue was determined to be unavailable DNS server. The issue was resolved in around 4 minutes.
Jul 31, 14:38 UTC
Monitoring - Terminal is back to the Operational State, we can see it is now reachable from all locations.

We are monitoring the situation closely and will update you once we have more information about the root cause of the issues.
Jul 31, 11:45 UTC
Investigating - We are experiencing issues with clients reaching the Terminal.

Our administrators are investigating the root cause of the issues and will update you shortly.
Jul 31, 11:40 UTC
Jul 30, 2020
Completed - The scheduled maintenance has been completed.
Jul 30, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 06:01 UTC
Scheduled - This maintenance is divided into shorter phases:
1. Website heficed.com will be down for maintenance (15-25 minutes of downtime)
2. Terminal (terminal.heficed.com) will be down for maintenance (25-35 minutes)
3. IP Address routing will be unavailable (25-35 minutes)
4. Proto Compute service management will be unavailable (50-65 minutes)
5. Kronos Cloud and Virtuozzo service management will be unavailable (120 - 140 minutes)

The phases will go one after the other, meaning that, for example, after the Terminal maintenance is done, it will become available with IP Address routing becoming unavailable.

If you have any questions, feel free to contact support@heficed.com
Jul 24, 15:23 UTC
Jul 29, 2020

No incidents reported.

Jul 28, 2020
Resolved - After monitoring the incident, we conclude that it is now resolved.

In case you notice any issues with your services - please submit a ticket or write directly to support@heficed.com.
Jul 28, 07:29 UTC
Monitoring - Issue has been identified and all Kronos Cloud and Proto Compute servers working as before. We will continue to monitor our network.
Jul 27, 20:08 UTC
Investigating - Network issues have been detected in the São Paulo location.
As a result, Kronos Cloud, Proto Compute services became unavailable.
Heficed team is currently investigating the situation.
ETA is not yet known. More updates will follow shortly.
Jul 27, 19:43 UTC