Update - Update: the root cause for switch's issue was determined to be hardware failure, resulting in partial loss of network redundancy.
New parts were ordered and are on the way to the location.
Oct 27, 14:44 UTC
New parts were ordered and are on the way to the location.
Oct 27, 14:44 UTC
Update - The root cause has been found and the network team applied solution to make sure that client services will be operational.
Currently several servers have N network redundancy, and we are working on restoring N+1 redundancy.
We will update you once we have any more information.
Oct 4, 16:53 UTC
Currently several servers have N network redundancy, and we are working on restoring N+1 redundancy.
We will update you once we have any more information.
Oct 4, 16:53 UTC
Identified - Network redundancy in Johannesburg is degraded (issue detected with one leaf switch) - the administrators are already solving the issue and we will update you once we have any news.
Oct 4, 07:32 UTC
Oct 4, 07:32 UTC
About This Site
Monitoring of Heficed services and issue notifications. Subscribe to Heficed status page to get the latest updates on the service health.
Global
Operational
Website
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Operational
Terminal
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Operational
IP Address Market
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Operational
Proto Compute
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Operational
Support Center
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Operational
Abuse Desk
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Operational
API
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Operational
Frankfurt, Germany
Operational
FRA - Kronos Cloud
Operational
FRA - Network
Operational
London, United Kingdom
Operational
LON - Kronos Cloud
Operational
LON - Network
Operational
Milan, Italy
Operational
MIL - Network
Operational
Chicago, United States
Operational
CHI - Kronos Cloud
Operational
CHI - Network
Operational
Los Angeles, United States
Operational
LAX - Kronos Cloud
Operational
LAX - Network
Operational
Reston, United States
Operational
RES - Network
Operational
São Paulo, Brazil
Operational
SAO - Kronos Cloud
Operational
SAO - Network
Operational
Lagos, Nigeria
Operational
LGS - Network
Operational
Johannesburg, South Africa
Degraded Performance
JHB - Kronos Cloud
Operational
JHB - Network
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Network system upgrade in Johannesburg, ZA
Dec 2, 07:00-15:00 UTC
We'll be performing a Network hardware upgrade on our core equipment.
During the maintenance window, customers will experience network disruption for up to 20 minutes.
Risk: high
Posted on Nov 30, 13:28 UTC
During the maintenance window, customers will experience network disruption for up to 20 minutes.
Risk: high
Posted on Nov 30, 13:28 UTC
Heficed website maintenance
Dec 3, 11:00-13:00 UTC
We will be performing core component updates of our website.
www.heficed.com will be unreachable for prolonged period of time between 11:00 and 13:00 UTC on December 3, 2020.
Heficed Terminal will remain active. To manage your services, access it directly:
https://terminal.heficed.com
Posted on Dec 1, 15:27 UTC
www.heficed.com will be unreachable for prolonged period of time between 11:00 and 13:00 UTC on December 3, 2020.
Heficed Terminal will remain active. To manage your services, access it directly:
https://terminal.heficed.com
Posted on Dec 1, 15:27 UTC