Update - Update: the root cause for switch's issue was determined to be hardware failure, resulting in partial loss of network redundancy.
New parts were ordered and are on the way to the location.
Oct 27, 14:44 UTC
Update - The root cause has been found and the network team applied solution to make sure that client services will be operational.
Currently several servers have N network redundancy, and we are working on restoring N+1 redundancy.
We will update you once we have any more information.
Oct 4, 16:53 UTC
Identified - Network redundancy in Johannesburg is degraded (issue detected with one leaf switch) - the administrators are already solving the issue and we will update you once we have any news.
Oct 4, 07:32 UTC

About This Site

Monitoring of Heficed services and issue notifications. Subscribe to Heficed status page to get the latest updates on the service health.

Global Operational
Website ? Operational
Terminal ? Operational
IP Address Market ? Operational
Proto Compute ? Operational
Support Center ? Operational
Abuse Desk ? Operational
API ? Operational
Frankfurt, Germany Operational
90 days ago
100.0 % uptime
Today
FRA - Kronos Cloud Operational
90 days ago
100.0 % uptime
Today
FRA - Network Operational
90 days ago
100.0 % uptime
Today
London, United Kingdom Operational
90 days ago
99.99 % uptime
Today
LON - Kronos Cloud Operational
90 days ago
99.99 % uptime
Today
LON - Network Operational
90 days ago
100.0 % uptime
Today
Milan, Italy Operational
90 days ago
100.0 % uptime
Today
MIL - Network Operational
90 days ago
100.0 % uptime
Today
Chicago, United States Operational
90 days ago
99.92 % uptime
Today
CHI - Kronos Cloud Operational
90 days ago
99.97 % uptime
Today
CHI - Network Operational
90 days ago
99.86 % uptime
Today
Los Angeles, United States Operational
90 days ago
100.0 % uptime
Today
LAX - Kronos Cloud Operational
90 days ago
100.0 % uptime
Today
LAX - Network Operational
90 days ago
100.0 % uptime
Today
Reston, United States Operational
90 days ago
100.0 % uptime
Today
RES - Network Operational
90 days ago
100.0 % uptime
Today
São Paulo, Brazil Operational
90 days ago
100.0 % uptime
Today
SAO - Kronos Cloud Operational
90 days ago
100.0 % uptime
Today
SAO - Network Operational
90 days ago
100.0 % uptime
Today
Lagos, Nigeria Operational
90 days ago
99.93 % uptime
Today
LGS - Network Operational
90 days ago
99.93 % uptime
Today
Johannesburg, South Africa Degraded Performance
90 days ago
100.0 % uptime
Today
JHB - Kronos Cloud Operational
90 days ago
100.0 % uptime
Today
JHB - Network Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We'll be performing a Network hardware upgrade on our core equipment.

During the maintenance window, customers will experience network disruption for up to 20 minutes.

Risk: high
Posted on Nov 30, 13:28 UTC
Heficed website maintenance Dec 3, 11:00-13:00 UTC
We will be performing core component updates of our website.
www.heficed.com will be unreachable for prolonged period of time between 11:00 and 13:00 UTC on December 3, 2020.

Heficed Terminal will remain active. To manage your services, access it directly:
https://terminal.heficed.com
Posted on Dec 1, 15:27 UTC
Past Incidents
Dec 1, 2020

No incidents reported today.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020
Completed - The scheduled maintenance has been completed.
Nov 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 07:00 UTC
Scheduled - This scheduled maintenance will be used to reconfigure network for Proto Compute servers - it will be a minor reconfiguration, resulting in more stable bond (redundancy) system.

This maintenance will only impact Proto Compute servers in all locations, except Reston, USA.
Please check your network configuration, and make sure to configure network redundancy if you have more then 1 NIC present in your system (or reconfigure from NIC B to NIC A).

For more information about configuring, visit https://kb.heficed.com/en/articles/4564006-how-to-configure-the-network-card-in-a-proto-compute-server.

In case your server becomes unreachable after the maintenance, contact support immediately (support@heficed.com).
Nov 23, 16:27 UTC
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - This incident has been resolved.
Nov 20, 04:15 UTC
Monitoring - The Terminal is back online, and we will continue to look for the root cause.
Nov 19, 15:35 UTC
Investigating - We noticed issues with Terminal making it unreachable to most of our clients.
Our administrators are already investigating the situation and are looking for a root cause.
We will update you once we find it or have any news.
Nov 19, 15:30 UTC
Nov 19, 2020
Nov 18, 2020
Completed - The scheduled maintenance has been completed.
Nov 18, 20:00 UTC
Update - Router upgrade will be done at 18:40.

If you have Kronos cloud with BGP session, please make sure you changed peer IP with the one previously provided in the ticket.
Nov 18, 18:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 13:00 UTC
Scheduled - We'll be performing a Network hardware upgrade on our core equipment.

During the maintenance window, customers will experience network disruption for up to 20 minutes.

Risk: high
Nov 10, 15:44 UTC
Nov 17, 2020

No incidents reported.